Last updated: July 2026
Sugam Polyclinic ("we", "us", "our") respects your privacy and is committed to protecting the personal and health information you share with us through our website, WhatsApp service, and dashboard systems.
When you interact with us via WhatsApp or our intake forms, we may collect: your name, phone number, age, city, email (optional), gender, height, weight, and relevant health information (such as medical conditions, medications, and dietary preferences) that you voluntarily provide to help us serve you better.
We use the information you provide to:
By messaging our WhatsApp Business number, you consent to receive automated and staff responses related to your inquiry, appointment, or diet consultation. Your messages are stored securely to maintain continuity of care and are not shared with unrelated third parties.
Your information is stored on secure servers with restricted access. We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
We do not sell or rent your personal information. Your data may be shared with trusted service providers (such as payment processors) solely to the extent necessary to provide our services, and only under confidentiality obligations.
You may request access to, correction of, or deletion of your personal information by contacting us using the details below.
If you have questions about this Privacy Policy or how your data is handled, please contact Sugam Polyclinic directly.